Shipping policy

NND Kreations Shipping Policy

1. Order Processing

  • Processing Time: Orders for customized items are processed within 3-5 business days. Please note that processing times may be extended during peak seasons or due to high order volumes.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation. Please review all details and contact us immediately if there are any discrepancies.

2. Shipping Methods and Costs

  • Shipping Options: We offer various shipping options, including standard, expedited, and express shipping. Shipping methods and delivery times will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Delivery Times

  • Estimated Delivery: Delivery times vary depending on the shipping method selected and the destination of the order. Standard shipping typically takes 5-10 business days, while expedited and express options are faster.
  • Production Time: Please allow additional time for the production of customized items, as specified in the product description. Production time is separate from shipping time.

4. International Shipping

  • Availability: We offer international shipping to selected countries. Shipping rates and delivery times for international orders will be provided at checkout.
  • Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. NND Kreations is not responsible for any delays caused by customs.

5. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website.
  • Delivery Issues: If you experience any issues with the delivery of your order, please contact the carrier directly. For further assistance, you can also reach out to our customer service team.

6. Shipping Restrictions

  • PO Boxes and APO/FPO: We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.
  • Restricted Items: Certain items may be restricted from shipping to specific destinations due to local regulations. You will be notified if your order contains any restricted items.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package and provide a resolution.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receipt. We will assist you in filing a claim with the carrier and may offer a replacement or store credit at our discretion.

8. Changes to Shipping Policy

NND Kreations reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the revised Shipping Policy.

9. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact us at:

NND Kreations
Nikita Law
nndkreations@gmail.com
941-500-3186

Thank you for choosing NND Kreations. We appreciate your business and are committed to providing you with the best possible service.